G’day, true believers! At Cheap Christmas Franchises Store, we want you to be as happy with your geek gear as Peter Parker is when he’s swinging through New York. But we get it—sometimes a super suit doesn’t fit quite right, or a collectible isn’t what you expected. Don’t worry, our returns and exchanges process is easier than defeating a low-level henchman!

1. Our Return Policy

We accept returns and exchanges within 15 days of you receiving your item. To be eligible, items must be unused, in their original packaging, and in the same condition as when you received them. So, if your DC Comics Hoodie isn’t the right size or your Marvel T-Shirt has a printing issue, we’ve got your back!

Note: Due to hygiene reasons, we cannot accept returns or exchanges on certain items. This includes:
  • Geek Drinkware (e.g., used mugs or bottles)
  • Home Decor & Accessories that have been opened or used
  • Any personalised or customised items (because they’re made just for you!)
If you’re unsure, just ask our friendly team at [email protected].

2. How to Initiate a Return or Exchange

Follow these steps to start your return or exchange:

  1. Contact Us: Email us at [email protected] within 15 days of receiving your order. Include your order number and details about the item you want to return or exchange.
  2. Wait for Instructions: Our customer service team will respond faster than The Flash with a returns authorisation and shipping address.
  3. Pack and Ship: Securely pack the item in its original packaging and ship it to us. We recommend using a tracked shipping service—because even superheroes lose things sometimes!
  4. Processing: Once we receive and inspect your return, we’ll process your exchange or refund. Easy peasy!

3. Refund Timelines and Methods

After we receive your return:

  • Refunds: Will be processed within 5-7 business days. The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal). Note: It might take a few extra days for your bank or PayPal to show the refund.
  • Exchanges: We’ll ship your new item as soon as possible, using the same shipping method you chose originally (unless you request an upgrade).

Important: Shipping costs are non-refundable. If you chose free shipping, we may deduct the standard shipping cost from your refund if the return is not due to our error.

4. Return Shipping Costs

You’re responsible for the return shipping costs unless the return is due to our mistake (e.g., wrong item sent or defective product). If that’s the case, we’ll send you a prepaid shipping label—because we believe in justice!

5. Sample Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

G’day Team,

I’d like to request a [return/exchange] for my order #[Your Order Number].

Item Name: [e.g., Disney Hoodie – Medium]

Reason for Return/Exchange: [e.g., Doesn’t fit / Defective / Wrong item]

Preferred Solution: [Refund / Exchange for Size Large]

Please let me know the next steps.

Thanks,
[Your Name]

6. Questions?

If you have any questions, reach out to us at [email protected]. We’re here to help faster than Quicksilver on a caffeine rush!

Thanks for shopping with us—may the Force be with you!

The Team at Cheap Christmas Franchises Store
Because every geek deserves a happy ending!